Refund policy

Return and Refund Policy

Effective Date: January 1, 2025

Thank you for your purchase of fine art prints from jessegoff.art. We are committed to providing you with the highest quality prints and a positive shopping experience.

Defective Prints:

We take great care in packaging and shipping your prints. However, in the unlikely event that you receive a defective print, we will gladly replace it or issue a full refund.

Definition of a Defective Print:

A defective print is defined as a print that exhibits significant flaws or damage, including but not limited to:

  • Tears or rips in the print material
  • Significant scratches or dents
  • Incorrect print size or format (compared to your order)
  • Severe color inconsistencies or fading
  • Print defects due to manufacturing errors

Process for Returns and Refunds:

  1. Notification: You must notify us of the defective print within [Number] days of receiving your order. Please send an email to: store@jessegoff.art with the following information:
    • Your order number
    • A clear description of the defect
    • Photographs of the defective print, showing the damage
  2. Review: We will review your claim and the provided photographs.
  3. Approval: If your claim is approved, we will provide you with instructions for returning the defective print (if applicable).
  4. Replacement or Refund: Upon receipt and inspection of the returned print (or upon approval of the claim), we will either:
    • Ship a replacement print at no additional cost to you.
    • Issue a full refund to your original payment method.

Important Notes:

  • We do not accept returns or offer refunds for reasons other than defective prints. This includes, but is not limited to, changes of mind, incorrect sizing selections by the customer, or color variations that are within acceptable industry standards.
  • Please ensure that returned prints are packaged securely to prevent further damage during transit.
  • Refunds will be processed within [Number] business days of approval.
  • Custom sized prints can not be returned unless they are defective.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at store@jessegoff.art

We appreciate your understanding and are committed to ensuring your satisfaction.