Shipping policy

Shipping Policy - www.jessegoff.art

Effective Date: January 1, 2025

Thank you for shopping at www.jessegoff.art. This Shipping Policy outlines our procedures for processing and delivering your fine art prints.

1. Fulfillment and Shipping:

Print-on-Demand: We partner with Pictorem, a reputable print-on-demand vendor, to produce and ship your fine art prints. This allows us to offer a wide range of print options and ensure high-quality results.
Processing Time:
- Once your order is placed, it is sent to Pictorem for processing.
- The processing time for printing and packaging varies depending on the print type:
  - Acrylic Print: Typical lead time 7 working days.
  - Brushed Metal Print: Typical lead time 7 working days.
  - HD Sublimation Metal Print: Typical lead time 7 working days.
  - Puzzle Print: Typical lead time 5 working days.
  - Metal Print Epoxy: Typical lead time 12 working days.
  - Wood Print: Typical lead time 6 working days.
  - Mural Print: Typical lead time 5 working days.
  - Custom Photo Frame: Lead time may vary by moulding model. Please see the custom frame page for more details.
- Please note that these are typical lead times and may vary during peak seasons or due to unforeseen circumstances.
- Note: Processing times do not include delivery time.
Shipping Carriers: Pictorem utilizes various shipping carriers to deliver your orders. The specific carrier used will depend on your location and the shipping method chosen at checkout.

2. Shipping Methods and Costs:

Shipping Options: We offer a variety of shipping options to meet your needs, including standard and expedited shipping.
Shipping Costs: Shipping costs are calculated based on:
- The size and weight of your order
- Your shipping address
- The chosen shipping method
- Shipping costs will be displayed at checkout before you complete your purchase.

3. Shipping Destinations:

We ship globally. Please note that some remote locations may have limited shipping options or longer delivery times. Outside of USA and Canada only rolled prints.

4. Delivery Times:

Estimated Delivery: Estimated delivery times are provided at checkout and are based on the shipping carrier's estimates.
Delivery Delays: While we strive to deliver your prints promptly, delivery times are not guaranteed. Factors beyond our control, such as weather conditions, carrier delays, and customs processing, may affect delivery times.
Tracking: You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

5. Customs, Duties, and International Processing (International Shipping):

International Orders: For international orders, customs duties and taxes may be levied by your country's customs authorities.
Responsibility: You are responsible for paying any applicable customs duties and taxes.
Customs Delays: Customs processing may cause delays in delivery.
International Processing Times:
- Please note that the processing times listed in section 1 apply to international orders as well.
- These are typical lead times and may vary during peak seasons or due to unforeseen circumstances.
- Please be aware that international shipments may experience longer processing and delivery times due to customs and other international shipping factors.

6. Shipping Address:

Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Changes: If you need to change your shipping address after placing an order, please contact us immediately at store@jessegoff.art. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

7. Damaged Shipments:

Inspection: Please inspect your package upon delivery. If you notice any damage, please document it with photographs and contact us immediately at store@jessegoff.art.
Claims: We will work with the shipping carrier to file a claim for damaged shipments.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at: